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This is an exciting Helpdesk and Technical Support position in central Tokyo supporting hardware and software technology for a global European manufacturing company with offices worldwide.
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Helpdesk Engineer (Technical Support)
- 3M-4M
- Permanent
- Tokyo
Industry
IT, Industrial & Manufacturing
Experience
3 Years
Career Level
Member
Offered Salary
¥3,000,000 - ¥4,000,000
Qualification
Technical/Vocational College
Job Overview
Responsibilities:
- Provide technical support to both technical and non-technical end users
- Installing, configuring and maintaining computer hardware, operating systems and application software
- Troubleshooting system problems and solving hardware/software issues
- Providing support via e-mail or over the telephone, and onsite if necessary
- Escalating and communicating with R&D team
- Business trips within Japan if needed
Requirements:
- Solid knowledge of Windows OS, basic to intermediate knowledge of networks and database systems
- Great problem solving skills and communication skills
- Excellent knowledge of Japanese (JLPT1, fluent or native speaker) and English (Business Level, able to read, write and speak)
- 2-3 years previous working experience, preferably in a technical field
Areas We Recruit In
Ahead provides a total talent sourcing solution in all types of industries which fulfills all your requirement needs. We provide integrated sourcing and collaborative screening through our solution.
- Life Sciences(1)
- IT(12)
- West Japan(0)
- Ecommerce(10)
- Insurance(5)
- Consulting(6)
- Internal IT(3)
- Finance(0)
- Contract(2)
What They Say
“It’s nice to work with Ahead Japan. They work professionally and efficiently. Especially they have many connections with foreign owned companies.”
“If you feel that “it’s difficult to change job”. I recommend AHEAD. AHEAD staff is different from another agent. They advise me how to do interview face to face and give me company information for interview…”
“Recommended staffing firm. The hiring process was smooth and they made sure that candidate is well updated on the status of the application.”
“Highly recommended recruiting company, persons are highly motivated for not only to succeed the job change but they make clear what / why se are switching job carefully before company introduction.”
“Highly recommended recruiter, you’ll get personalized recommended positions that fits into your profile and aspiration…”
“Good consultancy firm for IT professionals in Japan. Well organised and knowledgeable staff.”