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Desktop Support Engineer

  • 4M-5M
  • Permanent
  • Tokyo
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Industry

Retail

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Experience

3+ Years

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Career Level

Mid Career

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Offered Salary

¥4,000,000-¥5,000,000

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Qualification

Associate Degree / Diploma

Job Overview

Responsibilities

    ● Asset management of all IT-related equipment and computers.
    ● Ensure efficiency of installed systems in the office and of applications on user devices.
    ● Troubleshoot incidents and keep our systems updated following HQ instructions.
    ● Define project scope, estimate resources, create and maintain project plans including time and budget requirements, and set deadlines.
    ● Vendor negotiation and management.
    ● Deliver the project within the project budget and project timeline.
    ● Ensure compliance with all IT-related policies (Cybersecurity, Data privacy, Disaster Recovery Plan).
    ● Onboarding and offboarding of new employees and retirees on IT-related matters.

Required Skills and Experience

    ● Diploma/degree in computer engineering/science or information technology related courses.
    ● Experience supporting office IT operations.
    ● End-user technical support experience.
    ● Basic network troubleshooting experience (ISP, Phones, SD-WAN, Meraki, Zscaler, etc.)
    ● Business level in both English and Japanese (Good English level is mandatory to get training from international teams in France, China, Singapore)

Ref.

    #824

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