The product specialist leads multiple projects from the customer needs interview, solution proposal, requirements definition, product review, prototype creation, implementation, and support to the End of Life, suggesting improvements or evolution of hardware and/or software solutions, or the provision of systems and network infrastructures, and is in charge of examining new products and preparing product introduction materials, modifying existing products to meet customers’ requirements, coordinating the installation, quality-control, and after installation support.
The product specialist is also responsible for meeting commitments and ensuring customer satisfaction, and for ensuring compliance with the group’s overall policy on innovation, cost, quality and deadlines.
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Product Specialist (System Engineer / Presales)
- 6M-9M
- Permanent
- Tokyo
Industry
Manufacturing/Engineering
Experience
5+ Years
Career Level
Mid Career
Offered Salary
¥6,000,000-¥9,000,000
Qualification
Bachelor's Degree
Job Overview
Responsibilities
Commitment to the product
● Understand and propose products that meet customer requirements
● Consider new products to meet market demands and preparing materials for introductions to prospective customers
● Consider and implement changes to the specifications of existing products to meet customer requirements
Contribution to project definition
● In the “design” phase; bring support to the team by sharing the local market inputs (local regulations, Japanese Suppliers, customer specific requests, etc.…)
● In the “deployment” phase; coordinates the relation with Japanese customers to ensure the best success
● In the "run" phase; analyzes the solution, search for the causes and propose improvement actions
● Identify and monitor the risks (technical, cost and time) that may occur during deployment on the field
Manage, monitor and coordinate the deployment
● Ensures the follow-up and the coordination
● Ensures communication in order to guarantee the expected level of commitment
● Plans and organize the tests on the field, in coordination with the customer
● Present and validate the deliverables to the customer
● Write and distribute the technical and functional documentation associated with the project
● In charge to do the training of customer field technicians for mechanical installation, Electronic and SW settings
● Manage the spare parts list and insure the necessary level of stock
Participate in continuous improvement
● Contribute to the continuous improvement of the tools and methods: IT Office tools, dashboards, project management methods, technological innovations...
● Contribute to building and updating the product catalog
● Provide technical expertise as requested on mechanical/IT/Electronic
Required Skills and Experience
● Technical engineer – 5 years minimum of experience in field project management on BtoB electronic product installation and support
● Proven experience in understanding technical specifications for Hardware, downloading and setting software/systems and interface with Ethernet network architectures
● Ability to understand customer requirements and issues and propose optimal solutions
● Ability to learn and adopt new technologies
● Ability to respond to changing situations speedily
● Self-starter with ability to work independently
● Fluent Japanese, Business English language (speaking and writing)
Desired Skills and Experience
● Experience developing / operating POS systems in the F&B and/or retail industry
Ref.
#846
Areas We Recruit In
Ahead provides a total talent sourcing solution in all types of industries which fulfills all your requirement needs. We provide integrated sourcing and collaborative screening through our solution.
- Life Sciences(1)
- IT(13)
- West Japan(0)
- Ecommerce(10)
- Insurance(5)
- Consulting(6)
- Internal IT(4)
- Finance(0)
- Contract(4)
What They Say
“It’s nice to work with Ahead Japan. They work professionally and efficiently. Especially they have many connections with foreign owned companies.”
“If you feel that “it’s difficult to change job”. I recommend AHEAD. AHEAD staff is different from another agent. They advise me how to do interview face to face and give me company information for interview…”
“Recommended staffing firm. The hiring process was smooth and they made sure that candidate is well updated on the status of the application.”
“Highly recommended recruiting company, persons are highly motivated for not only to succeed the job change but they make clear what / why se are switching job carefully before company introduction.”
“Highly recommended recruiter, you’ll get personalized recommended positions that fits into your profile and aspiration…”
“Good consultancy firm for IT professionals in Japan. Well organised and knowledgeable staff.”