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This is an exciting Helpdesk and Technical Support position in central Tokyo supporting hardware and software technology for a global European manufacturing company with offices worldwide.
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Helpdesk Engineer (Technical Support)
- 3M-4M
- Permanent
- Tokyo
Industry
IT, Industrial & Manufacturing
Experience
3 Years
Career Level
Member
Offered Salary
¥3,000,000 - ¥4,000,000
Qualification
Technical/Vocational College
Job Overview
Responsibilities:
- Provide technical support to both technical and non-technical end users
- Installing, configuring and maintaining computer hardware, operating systems and application software
- Troubleshooting system problems and solving hardware/software issues
- Providing support via e-mail or over the telephone, and onsite if necessary
- Escalating and communicating with R&D team
- Business trips within Japan if needed
Requirements:
- Solid knowledge of Windows OS, basic to intermediate knowledge of networks and database systems
- Great problem solving skills and communication skills
- Excellent knowledge of Japanese (JLPT1, fluent or native speaker) and English (Business Level, able to read, write and speak)
- 2-3 years previous working experience, preferably in a technical field
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