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Application Complete

Helpdesk Engineer (Technical Support)

  • 3M-4M
  • Permanent
  • Tokyo
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Industry

IT, Industrial & Manufacturing

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Experience

3 Years

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Career Level

Member

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Offered Salary

¥3,000,000 - ¥4,000,000

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Qualification

Technical/Vocational College

Job Overview

Responsibilities:

  • Provide technical support to both technical and non-technical end users
  • Installing, configuring and maintaining computer hardware, operating systems and application software
  • Troubleshooting system problems and solving hardware/software issues
  • Providing support via e-mail or over the telephone, and onsite if necessary
  • Escalating and communicating with R&D team
  • Business trips within Japan if needed

Requirements:

  • Solid knowledge of Windows OS, basic to intermediate knowledge of networks and database systems
  • Great problem solving skills and communication skills
  • Excellent knowledge of Japanese (JLPT1, fluent or native speaker) and English (Business Level, able to read, write and speak)
  • 2-3 years previous working experience, preferably in a technical field

Areas We Recruit In

Ahead provides a total talent sourcing solution in all types of industries which fulfills all your requirement needs. We provide integrated sourcing and collaborative screening through our solution.

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