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Technical Support Engineer

  • 6M-7M
  • Permanent
  • Tokyo
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Industry

IT

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Experience

5 Years

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Career Level

Mid-Career

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Offered Salary

¥6,500,000 - ¥7,500,000

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Qualification

Bachelor Degree

Job Overview

Technical Support Engineer

One of our global clients is looking for a Technical Support Engineer to support their product and solution. This is an exciting position where you will also have the opportunity to manage some projects in the future.

Responsibilities:

  • Provide technical support to our growing customer base, delivering solutions to both technical and non-technical end users
  • Self-dependent analysis and clarification of customer requirements
  • Working closely and supporting the Project Manager

Job Description:

  • Installing, configuring and maintaining computer hardware, operating systems and application software on site
  • Troubleshooting system problems and diagnosing and solving hardware and software issues
  • Supporting clients in person, via e-mail or over the telephone to help set up systems or resolve issues, including procedural documentation and relevant reports
  • Replacing parts when needed
  • Working continuously on a task until completion (or referral to third parties, if appropriate)
  • Communicating with our R&D team
  • Providing trainings to customers as required
  • Technical Support Engineers may be required to be on-call on a rotating basis throughout the year
  • Regular business trips inside Japan

Requirements:

  • Good knowledge in electronics / IT
  • Solid knowledge of Windows OS, basic to intermediate knowledge of networks and database systems
  • Prioritizing and managing multiple open cases at one time
  • Great problem solving skills and communication skills
  • Ability to work with a geographically dispersed organization
  • Excellent knowledge of Japanese (native speaker) and English language in spoken and written form
  • 5 years of working experience in related field
  • Driver’s license

Areas We Recruit In

Ahead provides a total talent sourcing solution in all types of industries which fulfills all your requirement needs. We provide integrated sourcing and collaborative screening through our solution.

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