One of our global clients is looking for a Technical Support Engineer to support their product and solution. This is an exciting position where you will also have the opportunity to manage some projects in the future.
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Technical Support Engineer
- 6M-7M
- Permanent
- Tokyo
![icon](https://aheadjapan.co.jp/wp-content/uploads/2018/10/ji-icon1.png)
Industry
IT
![icon](https://aheadjapan.co.jp/wp-content/uploads/2018/10/ji-icon3.png)
Experience
5 Years
![icon](https://aheadjapan.co.jp/wp-content/uploads/2018/10/ji-icon5.png)
Career Level
Mid-Career
![icon](https://aheadjapan.co.jp/wp-content/uploads/2018/10/ji-icon2.png)
Offered Salary
¥6,500,000 - ¥7,500,000
![icon](https://aheadjapan.co.jp/wp-content/uploads/2018/10/ji-icon4.png)
Qualification
Bachelor Degree
Job Overview
Responsibilities:
- Provide technical support to our growing customer base, delivering solutions to both technical and non-technical end users
- Self-dependent analysis and clarification of customer requirements
- Working closely and supporting the Project Manager
Job Description:
- Installing, configuring and maintaining computer hardware, operating systems and application software on site
- Troubleshooting system problems and diagnosing and solving hardware and software issues
- Supporting clients in person, via e-mail or over the telephone to help set up systems or resolve issues, including procedural documentation and relevant reports
- Replacing parts when needed
- Working continuously on a task until completion (or referral to third parties, if appropriate)
- Communicating with our R&D team
- Providing trainings to customers as required
- Technical Support Engineers may be required to be on-call on a rotating basis throughout the year
- Regular business trips inside Japan
Requirements:
- Good knowledge in electronics / IT
- Solid knowledge of Windows OS, basic to intermediate knowledge of networks and database systems
- Prioritizing and managing multiple open cases at one time
- Great problem solving skills and communication skills
- Ability to work with a geographically dispersed organization
- Excellent knowledge of Japanese (native speaker) and English language in spoken and written form
- 5 years of working experience in related field
- Driver’s license
Areas We Recruit In
Ahead provides a total talent sourcing solution in all types of industries which fulfills all your requirement needs. We provide integrated sourcing and collaborative screening through our solution.
- Life Sciences(1)
- IT(12)
- West Japan(0)
- Ecommerce(10)
- Insurance(5)
- Consulting(6)
- Internal IT(4)
- Finance(0)
- Contract(2)
What They Say
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“It’s nice to work with Ahead Japan. They work professionally and efficiently. Especially they have many connections with foreign owned companies.”
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“If you feel that “it’s difficult to change job”. I recommend AHEAD. AHEAD staff is different from another agent. They advise me how to do interview face to face and give me company information for interview…”
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“Recommended staffing firm. The hiring process was smooth and they made sure that candidate is well updated on the status of the application.”
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![](https://aheadjapan.co.jp/wp-content/uploads/2018/09/Stars-review-icon.png)
“Highly recommended recruiting company, persons are highly motivated for not only to succeed the job change but they make clear what / why se are switching job carefully before company introduction.”
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“Highly recommended recruiter, you’ll get personalized recommended positions that fits into your profile and aspiration…”
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“Good consultancy firm for IT professionals in Japan. Well organised and knowledgeable staff.”