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One of our global clients is looking for a Technical Support Engineer to support their product and solution. This is an exciting position where you will also have the opportunity to manage some projects in the future.
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Technical Support Engineer
- 6M-7M
- Permanent
- Tokyo
Industry
IT
Experience
5 Years
Career Level
Mid-Career
Offered Salary
¥6,500,000 - ¥7,500,000
Qualification
Bachelor Degree
Job Overview
Responsibilities:
- Provide technical support to our growing customer base, delivering solutions to both technical and non-technical end users
- Self-dependent analysis and clarification of customer requirements
- Working closely and supporting the Project Manager
Job Description:
- Installing, configuring and maintaining computer hardware, operating systems and application software on site
- Troubleshooting system problems and diagnosing and solving hardware and software issues
- Supporting clients in person, via e-mail or over the telephone to help set up systems or resolve issues, including procedural documentation and relevant reports
- Replacing parts when needed
- Working continuously on a task until completion (or referral to third parties, if appropriate)
- Communicating with our R&D team
- Providing trainings to customers as required
- Technical Support Engineers may be required to be on-call on a rotating basis throughout the year
- Regular business trips inside Japan
Requirements:
- Good knowledge in electronics / IT
- Solid knowledge of Windows OS, basic to intermediate knowledge of networks and database systems
- Prioritizing and managing multiple open cases at one time
- Great problem solving skills and communication skills
- Ability to work with a geographically dispersed organization
- Excellent knowledge of Japanese (native speaker) and English language in spoken and written form
- 5 years of working experience in related field
- Driver’s license
Areas We Recruit In
Ahead provides a total talent sourcing solution in all types of industries which fulfills all your requirement needs. We provide integrated sourcing and collaborative screening through our solution.
- Life Sciences(1)
- IT(13)
- West Japan(0)
- Ecommerce(10)
- Insurance(5)
- Consulting(6)
- Internal IT(4)
- Finance(0)
- Contract(4)
What They Say
“It’s nice to work with Ahead Japan. They work professionally and efficiently. Especially they have many connections with foreign owned companies.”
“If you feel that “it’s difficult to change job”. I recommend AHEAD. AHEAD staff is different from another agent. They advise me how to do interview face to face and give me company information for interview…”
“Recommended staffing firm. The hiring process was smooth and they made sure that candidate is well updated on the status of the application.”
“Highly recommended recruiting company, persons are highly motivated for not only to succeed the job change but they make clear what / why se are switching job carefully before company introduction.”
“Highly recommended recruiter, you’ll get personalized recommended positions that fits into your profile and aspiration…”
“Good consultancy firm for IT professionals in Japan. Well organised and knowledgeable staff.”