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One of our global clients is looking for a Technical Support Engineer to support their product and solution. This is an exciting position where you will also have the opportunity to manage some projects in the future.
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Technical Support Engineer
- 6M-7M
- Permanent
- Tokyo
Industry
IT
Experience
5 Years
Career Level
Mid-Career
Offered Salary
¥6,500,000 - ¥7,500,000
Qualification
Bachelor Degree
Job Overview
Responsibilities:
- Provide technical support to our growing customer base, delivering solutions to both technical and non-technical end users
- Self-dependent analysis and clarification of customer requirements
- Working closely and supporting the Project Manager
Job Description:
- Installing, configuring and maintaining computer hardware, operating systems and application software on site
- Troubleshooting system problems and diagnosing and solving hardware and software issues
- Supporting clients in person, via e-mail or over the telephone to help set up systems or resolve issues, including procedural documentation and relevant reports
- Replacing parts when needed
- Working continuously on a task until completion (or referral to third parties, if appropriate)
- Communicating with our R&D team
- Providing trainings to customers as required
- Technical Support Engineers may be required to be on-call on a rotating basis throughout the year
- Regular business trips inside Japan
Requirements:
- Good knowledge in electronics / IT
- Solid knowledge of Windows OS, basic to intermediate knowledge of networks and database systems
- Prioritizing and managing multiple open cases at one time
- Great problem solving skills and communication skills
- Ability to work with a geographically dispersed organization
- Excellent knowledge of Japanese (native speaker) and English language in spoken and written form
- 5 years of working experience in related field
- Driver’s license
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