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Industry
Retail
Experience
2+ Years
Career Level
Mid Career
Offered Salary
¥5,000,000-¥6,500,000
Qualification
Bachelor's Degree
We are seeking an experienced senior customer service representative for a leading global retail company in Tokyo.
The Customer Service Team plays an important role in improving service by acting as a bridge between customers and stores by responding from the customer’s perspective. This position is responsible for customer service, leading the team, and building a system to handle the future increase in the number of stores.
● General customer service and convergence within the team
o Responding to inquiries *About 1,000 inquiries per month (90% by email, 10% by phone)
o Follow-up and training of team members
● Prepare monthly reports and present improvement actions
● Establishment and systemization of work content and flow
● Negotiate with related departments (information sharing, support requests, etc.)
● Management of website store information
● Operation of our system (input, data processing, system modification)
● Experience handling customer complaints (required)
● Experience working in a call center or customer service office in retail (food business experience a plus) (2+ years)
● Experience managing subordinates
● Experience in business improvement (planning and execution)
● Problem solving skills
● PC skills (Excel: SUM, if functions, Vlook, PPT and Word: inputting and processing into templates)
● Good communication skills and stress tolerance
● Location: Tokyo Head office (Onsite)
● Working hours: 9:00-18:00 (staggered work hours negotiable)
● Holidays: Saturdays, Sundays, national holidays, year-end and New Year holidays
● Overtime: Less than 30 hours per month
● Telecommuting: No
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