The product specialist leads multiple projects from the customer needs interview, solution proposal, requirements definition, product review, prototype creation, implementation, and support to the End of Life, suggesting improvements or evolution of hardware and/or software solutions, or the provision of systems and network infrastructures, and is in charge of examining new products and preparing product introduction materials, modifying existing products to meet customers’ requirements, coordinating the installation, quality-control, and after installation support.

The product specialist is also responsible for meeting commitments and ensuring customer satisfaction, and for ensuring compliance with the group’s overall policy on innovation, cost, quality and deadlines.